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Could not launch Fireworks. An internal error occurred. Print E-mail
(5 votes, average 5.00 out of 5)
Saturday, 19 December 2009 23:57

Did you also get this Fireworks error?
You may get it with Adobe Fireworks CS4 or even an older version.

After some Searching on the internet I got solutions related to the Fonts installed, suggesting to uninstall (delete) some of these or even all of them, to get Fireworks working.

I downloaded and tried a couple font applications to find corrupted font files but even so, the problem persisted.
I re-installed the program, but I still got the same error.

I also tried installing the Fireworks patch, which you can get and try here:
http://www.adobe.com/support/fireworks/downloads_updaters.html


But, what worked for me was to delete the user preferences file, which is located here:
Windows XP:

[Drive, C:]\Documents and Settings\[username]\Application Data\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

Windows Vista:
[Drive, C:]\Users\[username]\AppData\Roaming\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

[Drive, C:] is typically C:\
[username] is the username that you used to logon to windows.
[language] is the language that you use with Fireworks, such as "English"

So, if Windows XP are installed to drive C:\, your username is John and your language is English, the path would be,
C:\Documents and Settings\John\Application Data\Adobe\Fireworks CS4\English\Fireworks CS4 Panel Prefs.xml.

Similarly for Windows Vista would be,
C:]\Users\John\AppData\Roaming\Adobe\Fireworks CS4\English\Fireworks CS4 Panel Prefs.xml.

Rename the file and then start Fireworks. You might also need to rename the backup file (the one with the .bak extension).

The file will be re-created and the program will start normally.

Good luck!

Comments (26)
  • Julie

    This worked for me too. Thanks for posting this fix. Adobe Tech support was useless. I spent 1 1/2 hours on the phone with them trying to solve this problem. When they couldn't help I found this post and fixed the problem in less than 1 min! Fantastic!

  • Nakis

    You're welcome ;)

  • tarek

    worked for me too thanks

  • Steve Shaw  - thanks

    This fix worked for me too after hours of trying removing fonts and reinstalling.

    Many thanks!

  • Nakis

    You're welcome :)

  • Raymond Minnis  - Thank You -SO- -MUCH-!!!!!

    I can't tell you how many hours I have spent over the last 4 days trying to get Fireworks to load again.. After following your instructions, Fireworks loaded corrected the first time.

    I owe you a serious debt of gratitude!! :D

  • Nakis

    Only 4 days?
    I spent a lot more until finding the solution (2 complete uninstallations/installations among others). And that's the reason why I made this page; so that others won't get so frustrated as I got...

  • alan fox  - Mac 10.6.2

    How do I apply this fix on a mac osx 10.6.2?

    Thanks!

  • Nakis  - Re: Prefs file for MAC OS X 10.6.2

    5. Re-create the Fireworks CS4 preferences files.

    Re-create the Fireworks CS4 preferences file to eliminate problems that a damaged preferences file might cause.

    Note: Re-creating the Fireworks CS4 preferences file restores settings to their defaults.

    To re-create the Fireworks CS4 preferences file:

    1. Quit Fireworks CS4.
    2. Rename the Users\[username]\Library\Preferences\Adobe Fireworks CS4 Settings\Adobe Fireworks CS4 Prefs folder to Adobe Fireworks CS4 Prefs.old.
    3. Start Fireworks CS4. Fireworks creates a new Adobe Fireworks CS4 Prefs file.

    If the problem continues, then the Fireworks preferences file isn't the cause. To restore custom settings, quit Fireworks, then delete the new Adobe Fireworks CS4 Prefs file and restore the original name of the previous Adobe Fireworks CS4 Prefs file.

    Quoted from http://kb2.adobe.co m/cps/405/kb405840.html

  • Matt  - What about windows 7?

    I have this problem and those files you mention do not exist in windows 7! Please help, thanks!

  • Matt  - What about windows7

    these files do not exist in windows 7 but I have this dang error! Please help :)

  • Nakis  - Re: Windows 7 Application Data folder

    I haven't tried Windows 7 yet but most probably the Windows Vista path applies:

    C:\Users\USERNAME\AppData\Roaming\Adobe\Fir eworks CS4\English\Fireworks CS4 Panel Prefs.xml

  • dnm  - WooHoo!

    Thanks! Only wasted 2 hours playing with fonts that weren't the problem. I actually had to delete (rename) the Fireworks.ini file before it finally started.

  • Nakis  - RE:

    You're welcome :)

  • jamy  - error

    Hi i have windows xp i probly have the same error as everytime i start it it doesnt do anything anyway i went to C:\Documents and Settings\jamy sundownloadmanager desktop favorites my documents start menu system tracing windows so do you think you can help me?


    thanks

  • Nakis  - RE:

    Sorry jamy but I cannot understand what you're trying to say...
    I don't think that sun download manager has anything to do with fireworks.

  • jamy  - nope

    no ofcours it doesnt my friend :p

    but those folders are in the located folder
    c:document.....jamu......

    there was nothing about language or fireworks i have cs 5

  • Nakis  - RE:

    It seems to me that there was some kind of problem during the installation.
    I would suggest that you completely remove the program(s) and make a fresh installation.

    The above link (http://kb2.adobe.co m/cps/405/kb405840.html) applies to both CS4 and CS5 versions.

  • lizza  - thank you!

    i've been struggling with this same issue and came upon your suggestion to delete the pref file... it worked and you saved my life. thanks

  • Nakis  - RE:

    You're welcome :)

  • Adam Hart  - Windows 7

    The ifle is under en_GB folder :] But it doesn't work! Any other ideas ppl?

  • Nakis

    I haven't tried this with windows 7 so \i can't be much of help... sorry.

  • Sam Schuurman  - I love you for this!

    Thank you so much for this.....I would have been in so much trouble without FW.

    For anyone who is having trouble finding their preferences file this is where mine was located:

    C:\Documents and Settings\Administrator\Application Data\Adobe\Fireworks CS5\en_GB

    I struggled for a long time until I found en_GB (English Great Britain)

  • Nakis  - RE:

    You're welcome ;)
    Let's hope that I will have the same luck with the configuration error that I'm getting now with CS5...

  • Scott  - THANK YOU

    A recent update to Acrobat killed my CS5 installation... for days now been trying to figure this out, reinstalled, etc etc... Adobe is USELESS with this error! Deleted the pref.xml file, works like a charm.

    THANK YOU!!!!

  • Nakis  - RE:

    You're welcome :)
    Now we know that this one also applies to CS5 as well... ;)

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