Useful Links

Could not launch Fireworks. An internal error occurred. Print E-mail
(4 votes, average 5.00 out of 5)
Saturday, 19 December 2009 23:57

Did you also get this Fireworks error?
You may get it with Adobe Fireworks CS4 or even an older version.

After some Searching on the internet I got solutions related to the Fonts installed, suggesting to uninstall (delete) some of these or even all of them, to get Fireworks working.

I downloaded and tried a couple font applications to find corrupted font files but even so, the problem persisted.
I re-installed the program, but I still got the same error.

I also tried installing the Fireworks patch, which you can get and try here:
http://www.adobe.com/support/fireworks/downloads_updaters.html


But, what worked for me was to delete the user preferences file, which is located here:
Windows XP:

[Drive, C:]\Documents and Settings\[username]\Application Data\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

Windows Vista:
[Drive, C:]\Users\[username]\AppData\Roaming\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

[Drive, C:] is typically C:\
[username] is the username that you used to logon to windows.
[language] is the language that you use with Fireworks, such as "English"

So, if Windows XP are installed to drive C:\, your username is John and your language is English, the path would be,
C:\Documents and Settings\John\Application Data\Adobe\Fireworks CS4\English\Fireworks CS4 Panel Prefs.xml.

Similarly for Windows Vista would be,
C:]\Users\John\AppData\Roaming\Adobe\Fireworks CS4\English\Fireworks CS4 Panel Prefs.xml.

Rename the file and then start Fireworks. You might also need to rename the backup file (the one with the .bak extension).

The file will be re-created and the program will start normally.

Good luck!

Comments (7)
  • Julie

    This worked for me too. Thanks for posting this fix. Adobe Tech support was useless. I spent 1 1/2 hours on the phone with them trying to solve this problem. When they couldn't help I found this post and fixed the problem in less than 1 min! Fantastic!

  • Nakis

    You're welcome ;)

  • tarek

    worked for me too thanks

  • Steve Shaw  - thanks

    This fix worked for me too after hours of trying removing fonts and reinstalling.

    Many thanks!

  • Nakis

    You're welcome :)

  • Raymond Minnis  - Thank You -SO- -MUCH-!!!!!

    I can't tell you how many hours I have spent over the last 4 days trying to get Fireworks to load again.. After following your instructions, Fireworks loaded corrected the first time.

    I owe you a serious debt of gratitude!! :D

  • Nakis

    Only 4 days?
    I spent a lot more until finding the solution (2 complete uninstallations/installations among others). And that's the reason why I made this page; so that others won't get so frustrated as I got...

Write comment
Your Contact Details:
Comment:
[b] [i] [u] [url] [quote] [code] [img]   
:D:angry::angry-red::evil::idea::love::x:no-comments::ooo::pirate::?::(
:sleep::););)):0
Security
Please input the anti-spam code that you can read in the image.
 

Limassol Weather

Now
Fair
12°C, Windchill: 12°C
Wind: 2 kph N
Humidity: 82%
Visibility: 0 km
pressure: 1,016 mb steady
Sunrise: 6:06 am
Sunset: 5:51 pm
Wed
Cloudy
Hi: 21°C, Low: 13°C
Thu
Cloudy
Hi: 21°C, Low: 14°C
Joomla Templates by Joomlashack